Refund policy

A. Cancellation policy

Introduction

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (maxsquare GmbH, Rommerskirchener Str. 21, Atelier 54, 50259 Pulheim, Germany, Tel.: +4922116535564, Email: hey@maxsquare.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to consumers who are not citizens of a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.

General information

1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us carriage forward.
3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.

B. Withdrawal form

If you wish to withdraw from the contract, please complete this form and return it to us.

To

maxsquare GmbH
Rommerskirchener Str. 21, Atelier 54
50259 Pulheim
Germany

E-mail: hey@maxsquare. de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer(s)

________________________________________________________
Address of the consumer(s)

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Signature of the consumer(s) (only for notification on paper)

_________________________
Date

(*) Delete as appropriate